FAQ
O LÀ MAISON JEWELS
How are O LÀ MAISON jewels made?What are hard stones?
Semi-precious stones are commonly referred to as "hard stones" to separate them from more valuable stones such as sapphires, rubies, and diamonds. The hardness index, which specifies the amount of resistance to scratching and chipping, is one of the indices used to classify all gemstones.
How do I find the right size for me?Currently, our products are adjustable to accommodate a wide range of sizes. Furthermore, we encourage you to read the item description on the product page to learn more about the wearability of the jewels.
How do I know if the O LÀ MAISON jewel I have is authentic?We guarantee the authenticity of all products purchased on our website.
PRODUCT CARE
How should I take care of my jewelry?When you're not wearing your jewelry, keep it in the pouch. This helps to keep your jewelry from scratching and maintain their color. To keep your piece looking its best, use the polishing cloth to gently massage the surface. When applying perfumes, lotions, and sprays, going to swim or exercise, please remove your jewelry.
Do fabric cords and bracelets require any sort of special care?Fabric cords and bracelets should be kept out of contact with water, spa water, soap, cosmetics, perfumes, detergents, chlorine, and other similar things that could fade the color or cause the fabric to deteriorate to the disadvantage of the object itself. It's also a good idea to avoid putting fabric components under too much stress, which could cause them to break, by straining them or adding additional charms that they weren't designed for.
ORDERS
Is it safe to order on Olamaison.com?It is safe to order on Olamaison.com. O LÀ MAISON values your privacy and we will process your data in compliance with our Privacy policy.
Where is my order?You can check the status of your order from Track order. You can enter the Tracking Number that you received via email and you will know about the shipping status of your order.
Can I cancel my order?We are sorry. Once an order is confirmed, it is processed automatically; orders may not be cancelled once they have been processed.
Can I modify my order?We are sorry, but once an order has been confirmed, it is processed automatically and may not be modified.
Which payment methods are accepted on Olamaison.com?O LÀ MAISON accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express, Maestro enabled debit cards.
The total amount will be charged to your card when the order is completed.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Is it safe to pay on Olamaison.com?Olamaison.com uses a safe online payment gateway to handle every transaction, encrypting all card data in a safe host environment.
For your protection, we will always ask you to enter your CVV code for every purchase. Our Payments department may conduct fraud detection checks before approving the transaction and, for further protection, they may reach out to you for further details before confirming the transaction.
Why can't I complete my order?Please check if you have fulfilled all the information related to the payment method you chose. If you chose to pay by Credit Card, please refer to your Credit Card provider in the first instance.
Why has my order been cancelled?Your order could have been cancelled for a variety of reasons. For example, if a product is out of stock, or if the delivery or billing address is incorrect. When an order is fulfilled, most of the time, it is cancelled due to a sudden lack of products. If your order is cancelled, you will be refunded using the same payment method you used to place it.
SHIPPING
Where do you ship?We ship to the following countries! Kindly note that we do not ship to PO Boxes, APO or FPO addresses at this time.Please note that we only provide shipping service in the Bangkok area for Thailand, and delivery to Hawaii in the US will be slightly delayed due to island transportation.
Will I be charged duties and taxes?
Duties are included. Taxes and Sales tax(U.S.) are applied at check-out according to the state/province of the shipping address.
Import taxes and duties are included in the price of the products and there are no additional charges upon delivery.
European Countries
Import duties/VAT and taxes included are applied at check-out according to the country/state/province of the shipping address.
UAE, Israel, Saudi Arabia, South Korea, The Philippines, Thailand, Singapore,Malaysia, Japan
There will be no import duties and tax.
You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.
All orders are processed automatically and we are unable to expedite or delay shipping times on request.
The billing address may differ from the shipping address, but both addresses must be in the same country. Moreover, the billing address should be in the same country where you place your order.
Can I choose a delivery date/hour?Unfortunately, it is not possible to choose a specific date and time.
When will my order start shipping ?As soon as your order is shipped, you will receive an email confirmation. Your order tracking number will be included in the email, which you may use to track your order until it is delivered. Please visit Shipping policy to learn more about the lead time.
Is a signature required upon delivery?Some orders require a signature upon delivery. Please proceed to Track order to check the estimated lead time.
Can I change the shipping address after my order has been confirmed?We are sorry, but once an order has been confirmed, it is processed automatically and the shipping address may not be modified.
RETURNS AND EXCHANGES
Can I modify my order?We are sorry, but once an order has been confirmed or delivered, it may not be changed. Please remember that the package can be returned as indicated in our Return policy
The product gifted to me by someone else is in the wrong size, can I change it?We are sorry, but once an order has been confirmed or delivered, it may not be changed. Please remember that the package can be returned as indicated in our Return policy
After I received my order, the price of the product changed. Can I be refunded?We have the right to adjust Product prices at any time and without warning, but such changes will not affect Products for which you have already completed placing an Order. Furthermore, without prejudice to your right of withdrawal under Article 6 hereto, your order constitutes a binding offer to acquire the specified Products from us under these Terms & conditions. You agree to the following terms and conditions by placing an order.
My return has been lost/damaged - What should I do?We apologize for this inconvenience. We invite you to Contact us.
What is O LÀ MAISON return policy?Please visit our Return policy. If there are any questions, we invite you to Contact us.
How long does it take to receive my refund?Per our Return policy, refunds will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control, and it may take up to 15-20 additional business days for the funds to be transferred back to your account used during checkout. The timing of the refund could vary according to your Banking/Credit Card institution.
Are the shipping costs refundable?When you return one or more items, you will be repaid for the total cost of the returned products, including shipping fees, after quality control.
GUARANTEE AND REPAIR / AFTER-SALE ASSISTANCE
What is O LÀ MAISON warranty policy?Accidents, accidental events, incorrect use, natural alterations in the product resulting from wear and tear, and changes resulting from normal usage are not covered by the warranty. Please refer to Return policy for further details.
Who can I contact for assistance? What are the Customer Service opening hours?For assistance, please Contact us. Our Customer Service team will reply to your email within 2 business days.
How can I receive after-sales assistance?For products purchased on www.olamaison.com, we kindly ask you to contact us by sending a clear photo of the item and a full description of the issue. The team will be more than happy to provide you with additional information and assist you with your query.
Can my defective product under guarantee be replaced?Please Contact us immediately if you discover that a product sold by us on the Website has manufacturing defects or is not as described (excluding any non-conformity to the Order Confirmation/Acceptance or those patent defects that should have been identified and indicated at the time of delivery).
I received a defective product. What can I do?Defective items may be returned in accordance with our Return policy.
I received my jewel but it is broken/damaged. What can I do?Damaged items may be returned in accordance with our Return policy.
PROFILE
What are the benefits of registering on Olamaison.com?Create a profile to gain access to areas and services that are only available to our customers:
-Sign up for our special email
-Make a list of your favorites
-Smooth shopping
-Examine your orders
How can I unsubscribe from your newsletter?If you no longer wish to receive our newsletter, you may unsubscribe at any time by clicking the Unsubscribe link found at the bottom of each newsletter. This will take you to a website where you can confirm your desire to unsubscribe. Alternatively, you may Contact us to get help.
I cannot log into my profile. What should I do?If you forgot your password, click the “Forgot your password?” link on the Login page and follow the procedure to change it.
For further assistance, you can Contact us.